We will refer to chatbot submissions, or any other submissions as forms.
IF YOU CREATE FORMS:
IF YOU ANSWER FORMS:
PRIVACY FOR SERVICEFORM CREATORS
1. What information does Serviceform collect?
When you use Serviceform, we collect information relating to you and your use of our services from a variety of sources. These are listed below. The sections following describe how Serviceform uses this information.
Information we collect directly from you.
We don’t share or use your respondents’ email addresses. Serviceform will not contact your form respondents or individuals in your Address Book except at your direction. Serviceform will not sell or make available these email addresses to any third parties.
Information Serviceform collects about you indirectly or passively when you interact with us.
2. How does Serviceform use the information we collect?
3. With whom do we share or disclose your information?
Serviceform does not sell or make available your form data without your express permission,
When might Serviceform disclose your form data to third parties? Only for a limited number of reasons. Serviceform shares your information with our service providers who help us to provide our services to you. Serviceform has contracts with these service providers to keep your information confidential and to use it only for the purpose of providing their services. For example, Serviceform uses payment processors who help us to process credit card transactions. By using our services, you authorize Serviceform to sub-contract in this manner on your behalf.In rare circumstances, we may share information if required by law, or in a corporate restructuring or acquisition context (see below for more details).
Sharing your forms with the public.
You are able to control who can take your form by changing your collector settings. For example, forms can be made completely public, and indexable by search engines. You can also choose to share your form responses instantly or at a public location.
We may disclose:
4. What are your rights to your information?
For how long does Serviceform retain your data? We generally retain your data for as long as you have an account with Serviceform, or to comply with our legal obligations, resolve disputes, or enforce our agreements. Data that is deleted from our servers may remain as residual copies on offsite backup media for up to approximately one month afterward.
Form data deleted from within the account
You can delete forms and data from within your account at any time. Form data that you delete from your account will be rendered inaccessible, but not permanently deleted, as permitted by law. Serviceform retains your data to allow you to restore data that has been deleted accidentally.
Serviceform will eventually permanently purge old, deleted data to reclaim storage space, so it cannot be guaranteed that Serviceform will be able to restore deleted data. The more recent the deletion, the more likely it will be able to be restored. Once deleted from your account, the data will be fully purged from our system within 30 days.
Serviceform generally does not use deleted form data for any purpose other than to give you the opportunity to restore it. Sometimes Serviceform may retain deleted data to comply with legal obligations, resolve disputes, or enforce our agreements. In these cases, Serviceform ensures that access to such data is blocked except for the purposes for which Serviceform has been required to retain the information.
Account deleted from within the account
You can request to delete your account and form data associated with it at any time. After you initiate the deletion of your account, the account is disabled immediately, but the account and form data will be held in our database for 30 days until our next regularly scheduled deletion cycle, at which point it will be permanently deleted. You can contact Serviceform within that time frame to request the account be restored. After the account is permanently deleted, Serviceform won't be able to restore it or the form data it contained.
User account in a team deleted by an Administrator
The Primary Admin or Admin of a team can delete a user account from a team at any time. This disables the user account immediately, but its form data will be held in a Serviceform database for 30 days before being deleted. The Primary Admin can contact Serviceform within this 30-day time frame to request the account be restored.
5. Security, cookies and other important information
7. Additional information for European Union users
For users located in the EU, references to “personal information” in this policy are equivalent to what is commonly referred to as “personal data” in the EU.
PRIVACY FOR FORM RESPONDENTS
1. What information does Serviceform collect?
Information Serviceform collects directly from you.
Are your form responses anonymous?
You will need to ask the form creator as it depends how the individual, company or organization has chosen to configure the form(s). Serviceform provides instructions describing how a form creator can ensure collected responses are done so anonymously. However, even if a form creator has followed those steps, specific questions in the form may still ask you for your personal information or data that could be used to identify you.
Information Serviceform collects about you from other sources.
Providing form responses is voluntary.
Remember, you can always choose not to provide an answer to any given form question (especially those requesting your personal information or data). However, sometimes this will prevent you from completing a form if the form creator has marked that question as requiring an answer.
2. How does Serviceform use the information collected?
2. With whom does Serviceform share or disclose your information?
Your form responses to form creators.
3. What are your rights to your information?
4. Security, cookies and other important information
5. Additional information for European Union users
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